Customer Support Ticketing SystemI provide a ticketing system for the benefit of customers, visitors and myself. Many companies use email to collect data, i.e., a name, email address and then the customer must describe in detail what they want or what the problem is. When this email reaches the company it can be handle in many ways, but all are dependant on the staff receiving the email and what procedures are in place for handling emails.
Depending on the subject they may be passed to sales, accounts, technical, marketing, etc, but still handled by internal staff. From a professional point, a ticketing system can solve many delays and lost information. For the customer, it shows that you understand the importance of customer relationships, and will save time and effort within your organisation. I offer a standard form and this system as example how to provide advance customer support.