Your customer relations matters.
Customer Relations are important. If a company does not care and has no interest in potential customers, the business will suffer. It can start with the person answering the telephone.
Have they been trained in telephone manners, understand the basic company products and services, know who is responsible for specific company areas, are they a pleasant and helpful individual?
This is easy to check. Ask some friends to call your business and ask some difficult questions, the results could be interesting and informative.
Another common mistake is to send out correspondence that has not been checked and approved. Spelling mistakes can turn a potential customer or supplier off. Then there is the business website.
The business website
Unless the business is directly involved in the Internet, there will be a lack of understanding. Time for the busy company owner is at a premium. There are solutions available to help the potential customer help the business. One method is to offer a “Questions and Answer” section which can save a lot of time-consuming effort. Customers are used to looking for help, but it has to be provided.
Website visitors expect to locate information quickly or seek out answers, before making a phone call or completing a form, if they even bother. Help them to help themselves, Customer relations are important for every business.
Use the knowledge of an experience Webmaster
A Webmaster is a special type of person, experienced in a wide range of subjects and has the ability to think out of the box. The primary function is to ensure the website operates correctly, and the organisation knows what is expected of staff members.
Don’t forget to add links to your Facebook, Twitter and LinkedIn accounts.